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Home » , » How to Retrieve your Line

How to Retrieve your Line

Written By Admin on Wednesday, 21 September 2011 | 12:51

You can recover your SIM quickly via our really easy  Welcome back process.  Welcome back (SIM Swaps) can either be one at any of MTN service Centres or Connect Stores nationwide. if you are considering an Over the Air swap, you wont need to visit our Service Centres; you will simply need to do the following: Call the MTN Costumer Care on the 180 help line to request for a SIM Swap, or log on to mtnonline.com/product/welcomeback.asp to fill out your new SIM information. if you decide to call MTN Costumer Care on 180, you will need to provide the following security details:

First Name and Last Name
Date of Birth
Old telephone number
The new telephone number (Number on MTNSTMPlus)
A Contact Number
Information on old line (stolenllosUswap) to enjoy  MTNSTMPlus
Information on old line (stolenllosUswap) to enjoy  MTNSTMPlus

Line ownership verification (Three frequently dialed number; how much airtime you loaded on your last recharge).

Your MTN SIM Plus card will be activated within 24 hours! you will be required to insert it in a fully charged phone for 24 hours after the swap and you are ready to connect on the MTN network   


Hope it works for you cheers!
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+ comments + 15 comments

Anonymous
16 March 2012 at 05:57

i lost my MTN sim

Anonymous
29 July 2012 at 07:30

Misplaced my sim card but I had already registered it before it got missing.I still have the sim pack and I want to do a welcome back

Anonymous
29 July 2012 at 07:32

How can I do it?.can I retrieve a new one at any MTN office near me?

Anonymous
10 September 2012 at 12:03

I Babatunde shogo kayode Misplaced my Sim card on last week Wednesday but I had already registered it before it got missing.I still have the Sim pack and I want to do a welcome back

28 December 2012 at 03:16

I blocK my sim last night pls help me I don't have the certificat for long my number is 07035605559

28 December 2012 at 03:19

I blocK my sim last night pls help me I don't have the certificat for long my number is 07035605559

5 May 2013 at 02:58

i loss my sim

Anonymous
28 June 2013 at 03:30

Ilost my sim card

Anonymous
9 July 2013 at 08:21

i block my sim last night and it is writing sim rejected. Pls help me retrive it

Anonymous
9 July 2013 at 08:28

the number is 08035693350.. the Mtn welcome back sim serial number is 8923 4010 0016 2544 5023

Anonymous
21 September 2013 at 05:17

I lost my sim and I have do the welcome back but is not working what will I do please

Ufonna perpetual nwamaka
21 September 2013 at 05:23

The number is 08067545358 PUK 17759203 welcome back serial number 89234010001830052739 PUK 79843308

Anonymous
21 September 2013 at 05:28

Please come to my aid

Anonymous
16 February 2014 at 14:25

My name z ngene chukwuemeka,age of 24,frm enugu state nkanu west L.G.A.dis my old sim number 08065702816:I block my sim yestady morning nd i want to retrive d line back.dis my welcome back sim serial number 89234010001717029958

Anonymous
16 February 2014 at 14:28

Pls am miss contect bcz dis my business line as wel am missin my customers

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